Delivery & Returns/ Price Info

 

TERMS AND CONDITIONS

All new accounts will be shipped C.O.D.  or prepaid  by Credit Card until credit is processed and established, we accept all major credit cards.  If payment is made by check, order will be processed after check is cleared.

All special custom made orders must be PREPAID.

TERMS

  • ·         An average of $1,500 minimum purchase is required to establish credit.
  • ·         All open accounts will be established with a minimum credit limit.
  • ·         All invoices will be net 30 days from date of invoice.
  • ·         A service charge of 1.5% per month (18% annual) will be charged on all accounts over 30 days.
  • ·         A $30 service charge will be applied to any retunred checks and account will lose its check payment privileges.
  • ·         Accounts over 60 days old will be placed on hold until account is within terms.

MINIMUM ORDERS

  • A $25 minimum purchase is required (excluding freight charges), orders below this amount will be charged a free to meet required minimum amount.

BACK ORDERS

  • All hardware items not shipped will be in back order for 90 days.  Backorders will be automatically cancelled after 90 days.  NOTICE OF CANCELATION will not be sent.  If you do not want backorders please state in your order.

PRICES

  • All prices are subject to change without notice.

CLAIMS

  • Claims for shortages and billing errors should be made to our office within 15 days from date of invoice.
  • Claims for loss in transit should be made directly to our office within 5 working days from date of receipt.
  • Claims for damage in transit should be filed directly with the carrier.  We are NOT responsible for damage in route caused by mishandling of packages.

RETURNS

  • All returns require prior authorization from H&F sales representative.
  • All items should be inspected upon receipt and claims should be made within 15 days of shipment date.
  • A written explanation for the reason of the return must accompany the merchandise being returned.  Restocking fee may apply.
  • Custom orders will be charged a 30% restock fee.